Terms and Conditions

Last updated: 21 July 2026

These terms apply when you use www.baiergroup.co.nz or purchase goods or services from Baier Group (“Baier Group”, “we”, “us” or “our”).

By placing an order, accepting a quote, creating an account or using our website, you agree to these terms. Any written quote, order confirmation or trade-account agreement also forms part of the contract. If documents conflict, the more specific written quote or agreement takes priority.

1. New Zealand consumer rights

Nothing in these terms limits any rights or remedies that cannot legally be excluded, including rights under the Consumer Guarantees Act 1993 and Fair Trading Act 1986.

If you acquire goods or services in trade for business purposes, you agree that the Consumer Guarantees Act does not apply, provided it is fair and reasonable for the parties to contract out of that Act and the legal requirements for doing so are met.

2. Website information

We take reasonable care to keep website descriptions, prices, stock information and images accurate. However:

• Images are illustrative and colours may vary between screens, batches and physical products.
• Timber and other natural products may vary in colour, grain, dimensions, moisture content and appearance.
• Stock availability, specifications and prices may change.
• Website information is general and does not replace project-specific, engineering, building or professional advice.

An obvious pricing, description or availability error does not require us to supply the affected item at the incorrect price. If an error affects an accepted order, we will contact you and offer the correct item or price, a suitable alternative, or a refund.

3. Accounts

You must provide accurate and current information when creating an account.

You are responsible for:

• Keeping your login credentials secure.
• Activity conducted through your account.
• Informing us promptly if you suspect unauthorised access.

We may suspend an account where reasonably necessary to protect our systems, investigate misuse, comply with law or address overdue amounts.

4. Quotes and estimates

A written quote is an offer to supply the goods or services described for the stated price. Unless the quote says otherwise, it is valid for 30 days.

A quote is based on the information available when it is prepared. It may be adjusted with your agreement if:

• You change the scope, specifications, quantities, design, location or delivery requirements.
• Information you supplied was incomplete or inaccurate.
• Unexpected site, engineering, consent or access requirements arise.
• You request additional goods or services.
• The quote expressly allows adjustment for a stated variable.

An estimate is an indication of likely cost rather than a fixed price. We will tell you whether pricing is a quote or an estimate.

5. Orders

An order is accepted when we issue an order confirmation, accept payment or begin sourcing or preparing the goods, whichever occurs first.

We may reasonably decline or cancel an order if:

• Goods are unavailable.
• A price or description contained an obvious error.
• Payment is not received or cannot be verified.
• We reasonably suspect fraud, misuse or unlawful activity.
• Supply would breach a legal or safety requirement.

If we cancel an order after receiving payment, we will refund the amount paid for goods or services we will not supply.

You may not cancel custom-cut, specially ordered, manufactured, engineered or project-specific goods after we have begun work or committed to a supplier, except where required by law. If we agree to cancellation, you may be required to pay the reasonable costs already incurred.

6. Prices and GST

Prices are in New Zealand dollars.

The GST treatment of a price will be shown on the website, quote, invoice or order confirmation. Prices offered to consumers will include GST unless clearly stated otherwise.

Delivery, engineering, consent, unloading and other project costs are additional unless expressly included.

7. Payment

Unless we agree otherwise in writing, payment is required before collection, dispatch or delivery.

For approved commercial accounts:

• Payment is due by the date shown on the invoice or account agreement.
• We may suspend further supply while an amount is overdue.
• Overdue amounts may incur interest at 1.5% per month, calculated daily.
• You must reimburse reasonable debt-recovery costs actually incurred, subject to applicable law.
• A disputed part of an invoice does not excuse payment of the undisputed part.

Payments are processed through the payment provider identified at checkout. We do not ordinarily receive your complete card number.

8. Delivery and collection

Delivery dates are estimates unless we expressly agree in writing that a date is guaranteed.

You must provide accurate delivery information and ensure:

• The delivery site is accessible and reasonably safe.
• Suitable people or equipment are available for unloading where agreed.
• Any access restrictions, hazards or special instructions are disclosed beforehand.
• Necessary permission has been obtained for us or our carrier to enter the property.

Additional costs caused by incorrect information, unsafe access, waiting time or a failed delivery may be charged where reasonable and disclosed to you.

For consumer purchases, responsibility for goods during delivery remains as required by the Consumer Guarantees Act.

For business purchases, risk passes when the goods are delivered to the agreed address, collected by you or your agent, or transferred to a carrier nominated by you.

Please inspect deliveries promptly and tell us as soon as reasonably possible about missing, incorrect or visibly damaged goods. This notification request does not limit your legal rights.

9. Ownership and commercial security interests

For business purchases, ownership of goods remains with Baier Group until all amounts owing for those goods have been paid in full.

Until ownership passes, you must:

• Keep the goods identifiable and in reasonable condition.
• Not grant another person an interest in the goods.
• Tell us promptly if the goods are damaged, sold or incorporated into other property.

These terms may create a security interest under the Personal Property Securities Act 1999. A business customer must provide information and reasonable assistance required to register or maintain that interest.

This clause does not permit us to enter residential property or recover goods except in accordance with applicable law.

10. Returns and change of mind

You are not automatically entitled to return goods because you changed your mind, ordered the wrong quantity or found a cheaper product elsewhere.

We may agree to accept a change-of-mind return if:

• You contact us within 14 days of purchase.
• You provide proof of purchase.
• The goods are unused, undamaged and in resaleable condition.
• The goods are not custom-cut, specially ordered, clearance or project-specific items.

Approval is at our discretion. We will tell you before accepting the return whether a reasonable restocking or supplier-return charge applies.

This section does not limit your rights concerning faulty, unsafe, misdescribed or unsuitable goods under New Zealand consumer law.

11. Faulty or incorrect goods

If goods are faulty, damaged, unsafe, incorrectly supplied or do not match their description, contact us at info@baiergroup.co.nz or 03 359 8849.

Depending on the circumstances and applicable law, the available remedy may include repair, replacement, refund or compensation for reasonably foreseeable loss.

A remedy may not be available where a problem was caused by:

• Misuse, neglect, accident or unauthorised alteration.
• Incorrect installation or construction.
• Failure to follow product instructions or maintenance requirements.
• Normal wear, weathering or the natural characteristics of a product.
• Use for a purpose contrary to our advice.
• A defect specifically disclosed before purchase.

12. Pole-shed designs and project information

Our online shed-design and pricing tools produce preliminary concepts based on the information entered. Unless expressly stated in a signed quote:

• An online design is not a final construction drawing, engineering certification or building consent.
• Dimensions, quantities and pricing must be checked and confirmed.
• Site-specific matters such as ground conditions, wind and snow zones, boundaries, easements, drainage and council requirements may affect the design and price.
• You must not begin construction using a preliminary concept.

You are responsible for ensuring that information supplied about the site and intended use is complete and accurate.

Unless our written quote expressly includes these services, the property owner is responsible for obtaining required building and resource consents, engaging appropriate qualified professionals, arranging inspections and ensuring construction follows approved plans and applicable law.

Baier Group supplies materials and kitsets only unless installation or other building work is expressly included in writing.

13. Product quantities and installation

Material calculations and cutting lists depend on the measurements, design and assumptions supplied. You or your builder must check quantities and suitability before ordering or beginning work.

We are not responsible for additional cost caused by inaccurate customer measurements, unauthorised substitutions, changes made during construction or failure to follow approved plans, except to the extent caused by our breach of contract or negligence.

Products must be stored, handled, installed and maintained in accordance with manufacturer instructions, accepted trade practice and applicable building requirements.

14. Intellectual property

The website and its content—including software, text, photographs, graphics, designs, drawings and branding—are owned by or licensed to Baier Group.

You may use a project-specific design or document supplied by us solely for the project for which it was created, once all applicable charges have been paid. You may not reproduce, sell or use it for another project without written permission.

You retain ownership of plans and materials you provide. You grant us permission to use them to prepare quotes, supply goods, perform agreed services and administer your project.

15. Liability for business customers

This section applies only where you acquire goods or services in trade and does not limit any consumer right that cannot legally be excluded.

To the maximum extent permitted by law:

• Neither party is liable for indirect or consequential loss, loss of profit, loss of opportunity or loss of anticipated savings.
• Our total liability arising from an order is limited to the amount paid or payable for the goods or services giving rise to the claim.
• We are not liable to the extent loss results from inaccurate information, misuse, unauthorised alterations or the acts or omissions of another person.

These limitations do not apply to fraud, wilful misconduct, liability that cannot legally be excluded, or damage directly caused by our negligence where excluding liability would be unfair or unreasonable.

16. Events outside reasonable control

Neither party is responsible for delay caused by events reasonably outside its control, such as natural disasters, severe weather, fire, transport disruption, industrial action, supplier failure, epidemic, government action or utility interruption.

The affected party must take reasonable steps to minimise the delay. If it continues for an unreasonable period, either party may cancel the unperformed part of the order. We will refund payments relating to goods or services that will not be supplied, less reasonable non-recoverable costs incurred for custom work where permitted by law.

17. Privacy

We collect and handle personal information in accordance with our Privacy Policy and the Privacy Act 2020.

18. Complaints

Please contact us first if there is a problem so we have a reasonable opportunity to resolve it:

Baier Group
2 Broughs Road
Harewood, Christchurch 8051
Email: info@baiergroup.co.nz
Phone: 03 359 8849

Nothing in this section prevents either party from using the Disputes Tribunal, a court or another available dispute-resolution process.

19. Changes to these terms

We may update these terms from time to time. Updated terms apply to future website use and orders from the date they are published. Changes will not retrospectively alter an order already accepted unless both parties agree or the change is required by law.

20. General terms

If any provision is unlawful or unenforceable, it will be modified or removed only to the extent necessary. The remaining provisions continue to apply.

A failure or delay in enforcing a right does not waive that right.

These terms are governed by New Zealand law, and New Zealand courts have non-exclusive jurisdiction.